Last week I called a patient who had a little past due balance on her account. Mrs. Goodson has always paid her bill on time. I asked her “why the delay?” She replied,” I only came in for a cleaning and my insurance should have paid, you need to contact them.” I explained to her that I had contacted her insurance and that they told me that they only cover her Bite-wing x-rays once every 2 years.
Mrs. Goodson was extremely surprised. She has the same Delta plan for over 15 years, and they always paid for bite-wings once per year. I took a moment and reviewed her account history, she was right, but her policy had changed. Her Delta Dental plan changed the frequency for x-rays. Her policy states that they only pay for bite-wing x-rays, once every 24 months; for age 18 and older and once per 12 months for age 17 and younger.
They must believe that when people become 18 that magically they will stop having any decay! I am betting that someone had an idea on how to lower their overhead. I wonder what they will take away next?
With your success in mind,