The other day I was at my Medical Doctor’s office, patiently sitting in the reception area of their in house lab, waiting for my turn to have my blood drawn, when I overheard a conversation between two of nurses in the lab. One of them came across a bit bossy; telling the other one what to do, I know that she was not the head nurse as she comes into the picture later in this story.
When we first moved to our current location about 6 years ago, I was thrilled to find a Caribou Coffee right next door. While I’ll admit that I wished it were a Starbucks, I was still excited to know that I would be able to get my daily espresso fix from a convenient location.
And I have, for six years, it’s been great, besides being convenient, the service has been fantastic, the place has been run like a well-oiled machine. I even made a few new friends from my regular visits, I’ve gotten to know a few of the girls who work there and when I walked in the door they had started my drink before I even placed my order. You can’t beat service like that!
But… you can ruin it.
Most people who work in a dental office know how important it is to promptly answer the phone. Some of us even understand the importance of answering it through the lunch hour. It seems pretty simple, when the phone rings, you answer it. Believe it or not there still are a few dental offices out there who do not make it a priority to answer the phone during the lunch hour. They just don’t get it. It really makes me wonder, what exactly is the phone to them? Is it nothing more than just an interruption to their lunch? Why do they even have one?