Cancellations ~ What Do Patients Think?

I received a Facebook private message from a non-dental friend, who I’ll call “patient”…  Patient woke up sick the morning of her dental appointment, wanted to cancel but she had already canceled this appointment once to an actual death, (not a fake one). Patient told me that she really...

This One is for the Team Members

As moderator for the Dental Marketing Project, I receive a lot of private Facebook messages and emails from Doctors/Office Managers from all over the country asking advice or questions, sometimes just venting. Recently, I had an newly promoted  office manager ask me what I know about team appreciation. Her question was;...