Who is the Leader?

Often in my Facebook dental forum, The Dental Marketing Project, I hear stories from office managers who are expressing frustrations about dealing with reluctant team members. Members of the group always give these Office Managers fabulous feedback on how to handle these problems, but as I read the advice,...

Downtime. What is Your Team Doing?

There is downtime in your schedule but your team is still busy working, you’re lucky that you don’t have to tell your team to get off Facebook and find something to do when the schedule is not full. Yep, you’re lucky … but are you? Your team is busy working...

My Name is… Nomi Waters

My name is Nomi Waters. OK, I’ll admit it ~ that is not the name listed on my birth certificate, but it is the name that most of my close friends call me. My given name is Christine; my pen name is Nomi Waters. It has been for years;...