The Flow of the Dental Office Patient Visit

The patient calls the office for an appointment. Patient enters office is greeted by the Patient Coordinator. The Patient coordinator collects all necessary patient data and passes on to clinical team member. The Doctor examines the patient and passes treatment information, appointment times onto clinical team member.  The Clinical...

You Can Fake It But You Won’t Make It

 You’re a patient coordinator at a dental practice. It’s a hard job; you have to promote a service that no one really wants, unless their appointment is for teeth whitening! You have to explain dental benefits to an angry voice on the phone who thought everything was free because...