Once upon a time we had a team meeting to check and update our policies and systems. We talked about what was going right with them, and what wasn’t going so well. We discussed, agreed and together we made tweaks to the systems. We revamped a policy or two. We made sure that every team member knew our policies and systems so we were all on the same page.
This is something that your office should occasionally do too; review your systems as a group. If every member of your team is not following your systems, they are no good. If every member of your team does not believe in them, they will not work. It is as simple as that!
When the team in not fully informed, they are not properly trained. They will not get the job done, at least not the way that you’d like it to be. You must set expectations and inspect what you expect. It’s not fair to keep your vision and your expectations inside of your head and then get mad at your team when they don’t do “the right thing.”
When was the last time you reviewed your systems and policies with your team?
With your success in mind,