“The Telephone line is the outside world’s window into a dental practice”
Excerpt from The Madow Group Profitable Scheduling System
The telephone is the first contact that a patient has with your office, it is their first impression. Do you know what your first impression is like? Does your team have the skills to handle any call? Next time you wander by the front desk pause and listen. Do you like what you hear? Does your staff convey comfort and confidence to the caller with a caring nature or do they say “just hang on a sec”?
Education is the key to success and high school never taught anyone how to answer the phone at the dental office with competence, care and trust. Doctors ~ take the time and spend the money to buy the resources, enroll in a program, or follow a system ~ do anything! Just train your staff. It is just as frustrating for us “girls at the front desk” to pick up the phone to have questions fired at us about insurance, dental care and fees when we have no idea what are supposed to say, as it is for you to hear us unintentionally chase new patients away!
There are a ton of programs out there that claim that they can teach you how to handle your phone calls. If you Google, you’ll find everything from webinars to institutes. Nomi suggests you look for value and experience from someone who has walked in your shoes.
Nomi recommends the Madow Group Profitable Scheduling system.
Nomi and the dental office recently purchased this system and found it to be very informative. It was easy to follow and the training only took a couple of hours. The program covers all aspects of a patient phone call from first ring to the closing. Even the most experienced team member will learn a thing or two that they didn’t know before about handling new patient calls. The program comes with an exam at the end, but Nomi is not going to tell you her score! Check it out… www.madow.com.
If you enter the code word~ NOMI when you check out, you will receive an additional $200 off the already low price. Train your staff, grow your office and save money. You can’t beat that! Hurry this is a limited time offer….
Don’t miss out on this fabulous NOMI DEAL.
visit ~ www.madow.com today!