No Calls Please!
I like to think I am a pretty fair person. I know that we all have a job to do, and I understand that most of us make our living in sales. In the dental field, a patient is given options for dental care and sometimes the best option is the most expensive. We have to sell the patient on the best option. Sometimes it works, sometimes it doesn’t. Either way, occasionally we are all salespeople.
That having been said, I want to vent about a problem that I have; not with salespeople but with obnoxiously, overbearing salespeople. All of us on the dental team know how hectic any given day can be. However, there’s no day so prone to being chaotic as Monday. Something about weekends, especially long, holiday weekends, wreaks havoc on dentition everywhere. Some Mondays the telephone lights up the phone system like the 4th of July fireworks.
It takes everyone on the team to answer these calls and schedule these appointments. Imagine then the frustration as you are taking a call from a patient and another line is ringing. No one is available to help you answer this second call so you are forced to put the current patient on hold only to find a salesperson on the other line who wants to speak to you about your prepasted toothbrush supplies.
Ordinarily this would not be a problem, however, when you know that you have personally asked all sales representatives to not call your office on a specific day it definitely can be a bit irritating. I am the main person who answers the phone in our office. So I am know for a fact that I have requested “Maria” to not call us on Mondays for routine sales calls. I have also participated in many key opinion leader surveys and when asked what sales people could do differently to improve relationships. My response is always the same, “No calls please on Mondays.”
Now I know in the grand scheme of complaints this is not the most pressing, however, we are an office that prides itself on their ability to focus on the patient first. We cannot keep this focus when we are distracted by pushy salespeople who will not honor our request. Unfortunately, this means that you might lose our business. This is costly for you, and inconvenient for us.
So please, if you do indeed value our business then honor your word and do not call us on Mondays. I promise that if we need anything we will call you, otherwise, feel free to call us on any other day of the week. It is truly the little things that make life so much easier!Thank you! Lisa Marie Spradley, FAADOM Front Desk Lady To find out how Lisa can help your front desk learn to handle vendor calls and efficiently run your front desk, contact her:
Via email: firstname.lastname@example.org
Like her on Facebook: TCB Dental Consulting
Visit her on the web: TCB Dental Consulting.comLisa Marie is an active, lifetime member of AADOM (The American Association of Dental Office Managers) and received her Fellowship in 2012. She is proficient with Patterson Eaglesoft and can help your staff get the most use from this practice software. Lisa has written articles for Dentistry IQ, Dental Assistants Digest, The Mississippi Dental Association, AGD Impact, The Dental Geek and The Observer, an AADOM publication.
Thanks for reading!
With your success in mind,