Just like you, every morning, I get up before the chickens at five o’clock in the morning. I crawl out of bed and sleep walk through a quick shower. Quickly slap on some make-up, so I won’t scare the patients. I throw on my scrubs and hit the door running, hoping that the car has enough gas in it so I can make it to work!
I am the patient coordinator at the Dental Office, I run the front desk. I am the heart of the Dental Office. I do it all and I do it all at once, I am a “multi-tasker”. I am expected to confirm and schedule the patient’s appointments at the same time, while I am greeting AND exiting the last hygiene patient. I am supposed to automatically know their dental insurance group number and recite their benefits to them like I am Wikipedia. As for the staff, if they don’t know where it is, how to do it, or just plain don’t want to handle it, it is dumped on my desk!
Besides being the office “mommy” I am also the marketing expert for the office. I market our dental office in every way that I can, you name it and I have probably tried it as long as it is legal. I market internally, I market externally. I have tried it all; from newspaper print ads to a patient referral program, donations to schools for their auctions and purchased ads for church programs and let’s not forget, managing our own community events. I also manage the direct mailer program with Madow Promail and run the office Social Media Marketing program with Facebook, Twitter, linked-in and of course those Google ad words and local places!
I do this every day- eat, sleep, rise and repeat. Patient Coordinator ~ It’s my J O B!
With your success in mind,