Cancellations ~ What Do Patients Think?

I received a Facebook private message from a non-dental friend, who I’ll call “patient”…  Patient woke up sick the morning of her dental appointment, wanted to cancel but she had already canceled this appointment once to an actual death, (not a fake one). Patient told me that she really...

Greet Your Patients by Name

Tip: Take a photo of your patients and insert it in your practice management system so you and your team will know who they are when they arrive for appointments. Every once in awhile a patient comes in without checking in at the front desk, they quietly sit down in...