My Name is… Nomi Waters

My name is Nomi Waters. OK, I’ll admit it ~ that is not the name listed on my birth certificate, but it is the name that most of my close friends call me. My given name is Christine; my pen name is Nomi Waters. It has been for years;...

How Comfortable Are YOUR Patients?

The goal of every dental office should be to make sure that each patient visit is as comfortable and pleasant as possible because building relationships with our patients is the secret to our success. People are more likely to schedule for their dental care and do what is best...

The Flow of the Dental Office Patient Visit

The patient calls the office for an appointment. Patient enters office is greeted by the Patient Coordinator. The Patient coordinator collects all necessary patient data and passes on to clinical team member. The Doctor examines the patient and passes treatment information, appointment times onto clinical team member.  The Clinical...

You Can Fake It But You Won’t Make It

 You’re a patient coordinator at a dental practice. It’s a hard job; you have to promote a service that no one really wants, unless their appointment is for teeth whitening! You have to explain dental benefits to an angry voice on the phone who thought everything was free because...