If a business owner is smart, every so often he/she will sit down and have a long talk with themselves. Ask themselves a few questions to see if their business is heading down the right track They will take inventory of their systems, create new ones where needed. Sit in their reception area and try to see things how the patient sees.
Now is the time to ask yourself these questions and make the decision to change and grow. I know that you want to, Do YOU?
Do you have someone who answers your phone at LEAST 40 hours per week?
Do you inspect what you expect from your dental team?
Do you read those daily/weekly/monthly reports that your office managers hands you?
Do you review your overhead on a regular basis, do you know how much you and your team spend?
Do you have regular team reviews with your employees?
Do you ever call your own office to see how the greeting on the voice mail sounds?
Do you ever say Thank you to your team?
Do you have a business plan?
Do you have a marketing plan?
Do you have policies, systems and tons of forms?
Do you have regular morning huddles and team meetings?
Do you ever buy your team lunch just for the fun of it?
Do you send out a patient survey, do you know how your patients really feel about your service?
Do you invest in continuing education for yourself? For your team?
Do you keep your equipment up and running, promptly call for repairs?
Do you know when the last time your office carpet was cleaned?
Do you ask your patients for referrals and thank them for sending you their family and friends?
Well, Do you?