Nomi Tip ~ Stop and take the time to listen!
We live in a drive thru world, always on the go! This week, Nomi suggests that you slow down and start listening! I know you can hear, but how well do you listen? Do you pay attention when your patient speaks? Take a moment to review the Listening Ladder and sharpen up your listening skills.
THE LISTENING LADDER
L. Look at the person speaking to you. Make eye contact to show that you are interested.
A. Ask additional questions. To further understand the speaker.
D. Don’t interrupt. The only time an interruption is acceptable is when you require clarification.
D. Don’t change the subject. The speaker will indicate when they are finished their story.
E. Empathize with the speaker. Use short phrases such as ~ how interesting / how exciting. Send the speaker the message that you are an empathic, caring listener.
R. Respond to what is said verbally and non-verbally. A simple nod or leaning slightly toward the speaker indicates interest and attention.