Nomi tip~ Send your new patients a welcome packet.
When you schedule a new a patient, do you wait for them to show up at your office to have them fill out their new patient forms? Do you schedule them and ask them to come in “10 minutes early for forms”? Why not send them the new patient forms in the mail? That way, they can fill them out at home and bring them with to their appointment.
Yes, you are right, some of the patients will fail to bring the forms to their appointment, but most of them will not. Help them take notice to the forms that you send. Do not just mail the potential patient some forms in a manila envelope, step it up a notch! Create a “new patient packet” and send them a Welcome package.
A welcome package should contain more than just registration forms; it should include the following items ~
New patient registration, Medical history and Hipaa forms for them to fill out.
A custom-made information sheet about your office; Click here to view a sample
Map quest directions from their home to your office.
TESTIMONIALS ~ include a few from your raving fans; Click here to view a sample.
Welcome Letter ~ personally signed by your Doctor. Click here to view a sample.
Appointment card. Fill out their appointment day, date and time.
A Pen with your name and contact information on it.
A refrigerator magnet with your name and contact information on it.
A gift ~ this can be anything that makes your packet “bulky” .
Sending a new patient welcome packet will create a favorable impression of your office before they even step a foot in the door. Yes, in this electronic age, it is easy to display your registration forms on your website and just tell new patients to go there to fill them out. Yes, that works for some potential new patients, but not for all. Sending potential patients a new patient packet full of information invites them to your office with a personal touch!